| poor | satisfactory | good | I don't receive this sort of information | |
| new products information accessibility | ||||
| offer changes | ||||
| clarity and usefulness of product information | ||||
| training | ||||
| technical advice | ||||
| technical data sheets | ||||
| trade fairs, conferences | ||||
| sales advice | ||||
| Rawlplug web pages | ||||
| folders & catalogues | ||||
| price lists |